Forgotten your RealMe® username or password
Where to get help if you cannot log in
Your RealMe® username and password gives you access to a range of online government services, including the Charitable Trusts Register.
If you have forgotten your username
RealMe can send you an email or text message reminder of your username.
- Select the 'Login' button in the top right-hand corner of our website.
- From the RealMe screen select 'Forgot Username' and follow the instructions.
After you have received your username reminder, return to the Charitable Trusts Register website and once again select the 'Login' button.
If you have forgotten your password
You can reset your password if you:
- know your username
- have access to the email address or mobile number registered to your RealMe account — usually the one you used to create your login, and
- know either the answers to your security questions or your PIN.
To reset your password:
- Select the 'Login' button in the top right-hand corner of our website.
- Select 'Forgot Password' and follow the instructions.
After you have received your temporary password, return to the Charitable Trusts Register website and once again select the 'Login' button. You can then create a new password.
Keep your login details secure
You are responsible for keeping your RealMe username and password confidential. We will consider any actions on our site from your RealMe username and password have been made by you.
For further information, please read our terms and conditions.
Terms and
Other guides in
Your online account
- Setting up your online account
- Updating your online account details
- Confirming your authority to update the register
- Filing documents with electronic signatures